Shift Lead — Hospitality & Guest Experience

Salt & Straw; San Francisco (CA); On-site; USD 21,000 - 33,000; Part time

Benefits offered by this job

30% Team Member discount

Early flavor access

Commuter FSA

Wellness rewards

Pet insurance

Job summary

Ideal candidates have 6+ months in food service or hospitality, strong communication, and a customer-first mindset. This on-site role offers flexible scheduling and opportunities to grow with Salt & Straw.

Qualifications

• 6+ months of food service, restaurant, retail, coffee, or hospitality experience.
• Ability to coach, motivate, and support others.
• Strong communication and guest service orientation.

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience.
• Coach and support team members with real-time feedback.
• Handle openings, closings, and daily tasks to maintain standards.
• Deliver exceptional customer service and resolve guest concerns.
• Assist with inventory, cash handling, and store cleanliness.

Skills

Customer service

Team leadership

Communication

Flexibility

Coaching

Education

High school diploma or GED

Job description

Ideal candidates have 6+ months in food service or hospitality, strong communication, and a customer-first mindset. This on-site role offers flexible scheduling and opportunities to grow with Salt & Straw.