Shift Coordinator: Lead Guest Experience

Salt & Straw; Florida; On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision coverage

Flexible spending accounts (FSA/HSA)

Mental health support

Paid parental leave

Learning & growth support up to $1,800

Team member discount 30%

Commuter benefits

Pet insurance

Flexible scheduling

Job summary

Salt & Straw in Aventura, FL is hiring Shift Coordinators to help run daily shop operations, coach team members, and deliver memorable guest experiences. You’ll assist with scooping, hosting, and registering while maintaining safety, quality, and cleanliness standards.

Ideal candidates bring 6+ months in food service or hospitality, a high school diploma, and strong communication skills to thrive in a fast-paced, team-focused environment. Evening/weekend availability is preferred.

Qualifications

• Must be 18+ years old.
• Available to work evenings, weekends, and holidays.
• At least 6 months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred).
• High school diploma or GED is required.
• Enjoy coaching, motivating and supporting others.

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience.
• Guide team members, assign tasks, manage breaks and provide support.
• Deliver exceptional customer service and resolve guest concerns.
• Assist with scooping, hosting, operating the register, cleaning, and other tasks.
• Open/close and manage daily tasks to maintain shop standards.
• Coach and support team with real-time feedback and training.
• Maintain product quality, food safety, cleanliness, and safety.
• Assist with inventory, cash handling, and daily documentation.
• Ensure third-party delivery orders meet quality standards.
• Foster a positive, inclusive work environment.
• Learn and share flavor stories with guests.
• Partner with leadership to uphold standards and support growth.

Skills

Customer service

Coaching

Communication skills

Team leadership

Food service experience

Education

High school diploma or GED

Tools

POS system

Job description

Salt & Straw in Aventura, FL is hiring Shift Coordinators to help run daily shop operations, coach team members, and deliver memorable guest experiences. You’ll assist with scooping, hosting, and registering while maintaining safety, quality, and cleanliness standards.

Ideal candidates bring 6+ months in food service or hospitality, a high school diploma, and strong communication skills to thrive in a fast-paced, team-focused environment. Evening/weekend availability is preferred.