Shift Lead—Guest Experience & Team Coach

Salt & Straw; Meridian (ID); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health & vision benefits

Flexible scheduling

Paid parental leave

Education assistance

Team member discount

Job summary

Salt & Straw in Meridian, Idaho is hiring Shift Coordinators to support daily shop operations, coach team members, and deliver exceptional guest experiences in a fast-paced, retail food service setting.

You’ll coordinate opening/closing tasks, guide Scoopers, manage breaks, handle the register, and help maintain food safety and cleanliness while fostering a positive, inclusive team environment.

Qualifications

• 18+ years old.
• Available to work evenings, weekends and holidays.
• Can work at least 3 shifts per week, including 2 closing shifts.
• High school diploma or GED.
• 6+ months of food service, restaurant, retail or hospitality experience (1+ year preferred).

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience.
• Guide Scoopers throughout the shift, managing task assignments, breaks and team support.
• Deliver exceptional customer service and thoughtfully resolve guest concerns.
• Assist with scooping, waffling, hosting, operating the register, cleaning and other tasks as needed.
• Coordinate opening, closing and daily operational tasks to maintain shop standards.
• Coach and support Team Members through real-time feedback and training.
• Help maintain product quality, food safety, cleanliness and workplace safety standards.
• Assist with inventory counts, supply management, cash handling and daily documentation.
• Ensure third-party delivery orders are prepared accurately and meet quality standards.
• Foster a positive, inclusive work environment where Team Members feel supported and valued.
• Learn and share flavor stories to help guests discover their next favorite scoop.
• Partner with shop leadership to uphold operational standards and support team development

Skills

Coaching

Customer service

Communication

Leadership

Teamwork

Education

High school diploma or GED

Job description

Salt & Straw in Meridian, Idaho is hiring Shift Coordinators to support daily shop operations, coach team members, and deliver exceptional guest experiences in a fast-paced, retail food service setting.

You’ll coordinate opening/closing tasks, guide Scoopers, manage breaks, handle the register, and help maintain food safety and cleanliness while fostering a positive, inclusive team environment.