Shift Lead, Guest Experience

Salt & Straw; Miami (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision coverage

Flexible scheduling

Paid parental leave

Learning stipend up to $1,800 per year

Team member discount 30%

Wellness programs

Job summary

Salt & Straw in Wynwood, Miami is hiring Shift Coordinators to support daily shop operations and guest experiences. The role emphasizes coaching team members, handling customer concerns, and maintaining high service standards in a fast-paced retail food setting.

You will lead shifts, ensure smooth operation, and uphold safety and quality while contributing to a welcoming guest atmosphere and flavorful storytelling that helps guests choose their next scoop.

Qualifications

• 18+ years old
• Available to work evenings, weekends, and holidays
• Able to work at least 3 shifts per week, including 2 closing shifts
• High school diploma or GED
• 6+ months of food service, restaurant, retail, coffee, or hospitality experience (1+ year preferred)
• Enjoy coaching, motivating, and supporting others
• Strong communication skills and a passion for customer service

Responsibilities

• Coordinate daily shop operations to ensure a smooth guest experience
• Guide team members during shifts, assign tasks, manage breaks
• Deliver exceptional customer service and resolve guest concerns
• Assist with scooping, hosting, register operations, cleaning, and general tasks
• Open/close and manage daily operational tasks to maintain standards
• Coach teammates with real-time feedback and training
• Maintain product quality, food safety, cleanliness, and safety standards
• Support inventory checks, supply management, and cash handling
• Ensure third-party orders are accurate and meet quality standards
• Foster a positive, inclusive work environment for all team members
• Learn and share flavor stories to help guests discover new favorites
• Partner with leadership to uphold standards and support development

Skills

Customer service

Team coaching

Communication skills

Leadership

Education

High school diploma or GED

Job description

Salt & Straw in Wynwood, Miami is hiring Shift Coordinators to support daily shop operations and guest experiences. The role emphasizes coaching team members, handling customer concerns, and maintaining high service standards in a fast-paced retail food setting.

You will lead shifts, ensure smooth operation, and uphold safety and quality while contributing to a welcoming guest atmosphere and flavorful storytelling that helps guests choose their next scoop.