Assistant General Manager — Lead Team & Guest Experience

Salt & Straw; Phoenix (AZ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Performance Bonus Plan

Optional earned wages access

401(k) match

Medical, dental & vision insurance

Paid Time Off

Paid Holidays

Paid Sick Time

Two Days Off in a Row

Educational Support

Team Discount

Pet Insurance

FSA / Insurance

Job summary

Salt & Straw is seeking an Assistant General Manager to lead the shop team and guest experience in a fast-paced retail and food service environment. You will partner with the General Manager to drive daily operations, staff development, and exceptional hospitality.

The role requires 2+ years in food service leadership, a high school diploma or GED, and availability for evenings, weekends, and holidays. Competitive pay is disclosed, with bonus potential.

Qualifications

• High school diploma or GED required.
• 2+ years in food service, fast-casual dining, or hospitality.
• 18+ months of progressive leadership experience.
• Led teams of 10+ members in a high-volume environment.
• Able to work evenings, weekends and holidays.

Responsibilities

• Lead shifts and ensure smooth operations and guest experiences.
• Partner with the GM to achieve operational, cultural, and financial goals.
• Plan and execute daily shift schedules, tasks and team safety.
• Coach, mentor and provide feedback to team members and coordinators.
• Support recruiting, onboarding, training, and retention of a high-performing team.
• Manage cash, inventory, and ensure product quality and food safety.
• Assist with payroll, shop communications, and daily documentation.
• Monitor labor and sales and support monthly P&L insights.

Skills

Leadership experience

Team management

Coaching

Customer service

Education

High school diploma/GED

Job description

Salt & Straw is seeking an Assistant General Manager to lead the shop team and guest experience in a fast-paced retail and food service environment. You will partner with the General Manager to drive daily operations, staff development, and exceptional hospitality.

The role requires 2+ years in food service leadership, a high school diploma or GED, and availability for evenings, weekends, and holidays. Competitive pay is disclosed, with bonus potential.