Guest Experience & Services Coordinator

Ulta Beauty, Inc.; Temecula (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Disability benefits

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests in-store and by phone, promote salon services, and support the service team. You will handle bookings, guest records, and maintain a smooth salon flow while delivering outstanding customer experiences.

The role requires a high school diploma (preferred) and about one year of related experience. Strong communication and tech-savvy skills with POS and scheduling tools are essential.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (e.g., POS system, Apple devices, Services Booking System).
• Strong communication skills.

Responsibilities

• Engage with guests in-store and over the phone to promote Ulta Beauty services and products.
• Assist with service bookings, guest records, and salon traffic flow.
• Provide exceptional guest service and resolve guest concerns.
• Support service providers with appointment management and events.

Skills

Strong communication

Customer relationships

Sales & service

Troubleshooting

Independent & team work

Education

High school diploma preferred

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests in-store and by phone, promote salon services, and support the service team. You will handle bookings, guest records, and maintain a smooth salon flow while delivering outstanding customer experiences.

The role requires a high school diploma (preferred) and about one year of related experience. Strong communication and tech-savvy skills with POS and scheduling tools are essential.