Guest Experience & Services Coordinator

Ulta Beauty, Inc.; Bozeman (MT); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator who will engage guests in-store and over the phone, promoting salon services and products while supporting the Experience Manager and Assistant Services Manager. The role emphasizes service excellence, guest relationships, and efficient scheduling in a fast-paced retail environment.

Responsibilities include handling bookings, assisting with events, and ensuring adherence to safety and store policies, with a flexible schedule to cover evenings and

Qualifications

• Proficient with basic technology (POS, Apple devices, Services Booking System).
• Demonstrate strong sales, product knowledge, and service.
• Ability to build and maintain strong customer relationships.
• Excellent communication with guests; ability to troubleshoot issues.
• Able to work independently or as part of a team.

Responsibilities

• Contribute to meeting store goals for retail and service sales.
• Provide exceptional guest service in salon, haircare, and skincare areas.
• Handle sales, refunds, and exchanges courteously.
• Assist services team with calls, bookings, guest records, and traffic flow.
• Promote services and events, offering knowledgeable recommendations to guests.
• Support service providers with scheduling and guest acquisition activities.
• Book appointments and assist events to deliver a premium guest experience.

Skills

POS familiarity

Sales skills

Customer relationships

Communication

Teamwork

Education

High school diploma

Job description

Ulta Beauty is seeking a Guest Coordinator who will engage guests in-store and over the phone, promoting salon services and products while supporting the Experience Manager and Assistant Services Manager. The role emphasizes service excellence, guest relationships, and efficient scheduling in a fast-paced retail environment.

Responsibilities include handling bookings, assisting with events, and ensuring adherence to safety and store policies, with a flexible schedule to cover evenings and