Guest Experience & Services Coordinator

Ulta Beauty, Inc.; South Portland (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services through in‑store and phone interactions. You’ll support the Experience Manager and assist with bookings, guest records, and events to drive guest satisfaction.

Responsibilities include handling sales and concerns, promoting promotions, and ensuring smooth salon traffic flow while upholding Ulta Beauty standards. This role requires strong communication and team collaboration.

Qualifications

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (POS system, Apple devices, Services Booking System).

Responsibilities

• Meet or exceed store goals for retail and service sales, guest loyalty, and omni-channel sales.
• Provide exceptional guest service to all Ulta Beauty guests in salon, haircare, and skincare areas.
• Handle sales, refunds, and exchanges with courtesy and accuracy.
• Assist services team with calls, bookings, guest records, and salon traffic flow.
• Promote services and events, inviting guests to try services and add-ons.
• Support service providers with appointment pages, rebooking, and new guest acquisition.
• Book appointments for services and store events to deliver an outstanding guest experience.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance and professional conduct.

Skills

POS system

Sales skills

Customer relationships

Communication

Troubleshooting

Teamwork

Education

High school diploma

Job description

Ulta Beauty is seeking a Guest Coordinator to engage guests and promote salon services through in‑store and phone interactions. You’ll support the Experience Manager and assist with bookings, guest records, and events to drive guest satisfaction.

Responsibilities include handling sales and concerns, promoting promotions, and ensuring smooth salon traffic flow while upholding Ulta Beauty standards. This role requires strong communication and team collaboration.