Guest Experience Coordinator

Ulta Beauty, Inc.; Gilbert (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests in-store and by phone, promoting services and products while supporting the Experience Manager and Assistant Services Manager.

The role emphasizes exceptional guest service, sales performance, and smooth salon operations. You will manage bookings, assist with guest records, and help ensure a seamless 360° guest experience across salon and store areas.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.

Responsibilities

• Engage with guests in-store and over the phone to promote Ulta Beauty services and products.
• Handle sales, refunds and exchanges with professionalism.
• Assist the services team with scheduling, booking, guest records, and salon traffic flow.

Skills

Sales skills

Customer service

Communication

Tech-savvy

Team player

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests in-store and by phone, promoting services and products while supporting the Experience Manager and Assistant Services Manager.

The role emphasizes exceptional guest service, sales performance, and smooth salon operations. You will manage bookings, assist with guest records, and help ensure a seamless 360° guest experience across salon and store areas.