Guest Experience Coordinator

Ulta Beauty, Inc.

Chino (CA)

On-site

USD 23,000 - 34,000

Full time

7 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests and promote salon services and retail offerings. The role supports the Experience Manager and team with bookings, guest records, and store events, delivering a 360° guest experience.

duties include handling calls, assisting with promotions, and ensuring high service standards while maintaining store operations and compliance. A friendly, proactive communicator with a passion for beauty is ideal.

Qualifications

1 year of relevant work experience or equivalent combination of education and experience.
High school diploma preferred.
Strong communication and sales skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Engage guests in-store and over the phone; promote Ulta Beauty services and products.
Assist with service bookings and guest records; manage salon traffic flow.
Provide exceptional guest service and resolve concerns promptly.
Support the services team with calls, scheduling, and follow-up interactions.
Recommend add-on services and promotions to enhance guest experience.
Maintain awareness of trends, products, and services relevant to guests.
Adhere to Ulta Beauty policies, procedures, and safety standards.