Guest Experience Coordinator

Ulta Beauty, Inc.; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests in-store and by phone, promoting salon services and maintaining guest records.

The role supports the Experience Manager and ensures a high-quality guest experience through service promotion, scheduling, and exceptional customer service. The position requires a passion for beauty, strong communication, and the ability to work collaboratively with store teams, including stylists and skin therapists.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (POS, booking system, tablets).
• Strong communication and sales skills.

Responsibilities

• Engage with guests in-store and over the phone to promote Ulta Beauty services.
• Assist with salon bookings, service scheduling, and guest records.
• Provide exceptional guest service, handle inquiries, and resolve concerns.
• Promote promotions and events to grow the services business.

Skills

Sales ability

Customer relationships

Communication

Tech proficiency

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage guests in-store and by phone, promoting salon services and maintaining guest records.

The role supports the Experience Manager and ensures a high-quality guest experience through service promotion, scheduling, and exceptional customer service. The position requires a passion for beauty, strong communication, and the ability to work collaboratively with store teams, including stylists and skin therapists.