Guest Experience & Services Coordinator

Ulta Beauty, Inc.; Dale Acres (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Ulta Beauty in the United States is seeking a Guest Coordinator to engage with guests and promote salon and store services. You will support the Experience Manager and Assistant Services Manager, handling phone and in-store interactions, booking appointments, and guiding guests through promotions.

The role emphasizes exceptional guest service, product knowledge, and teamwork across the salon and sales floor.

Qualifications

• High school diploma preferred.
• 1 year of relevant work experience or equivalent.

Responsibilities

• Provide exceptional guest service by acknowledging guests and offering friendly, prompt, and courteous service.
• Handle sales, refunds and exchanges, and assist with salon phone calls and booking system.
• Book appointments for services and store events, and assist with guest flow and records.

Skills

Customer service

Communication

Sales skills

Relationship building

Problem solving

Teamwork

Education

High school diploma

Tools

POS system

Apple devices

Services Booking System

Job description

Ulta Beauty in the United States is seeking a Guest Coordinator to engage with guests and promote salon and store services. You will support the Experience Manager and Assistant Services Manager, handling phone and in-store interactions, booking appointments, and guiding guests through promotions.

The role emphasizes exceptional guest service, product knowledge, and teamwork across the salon and sales floor.