Guest Experience & Services Coordinator

Ulta Beauty; California (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon and store services via phone and in person. The role represents Ulta's image, products, and culture, supporting the Experience Manager and Assistant Services Manager through a focus on performance, people, and process.

Candidates should have a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.

Qualifications

• Experience in guest service and retail sales.
• Ability to manage salon bookings and guest records.
• Strong communication and teamwork across store teams.

Responsibilities

• Meet or exceed store goals related to retail and service sales.
• Provide exceptional guest service and acknowledge guests.
• Handle sales, refunds and exchanges.
• Support services team with bookings and guest records.
• Inform guests of promotions and invite to try services.
• Assist in booking appointments and in-store events.
• Stay informed on trends and product knowledge.
• Maintain prompt attendance.

Skills

Guest service

Retail sales

Communication

Team collaboration

Phone etiquette

Job description

Ulta Beauty is seeking a Guest Coordinator to engage with guests and promote salon and store services via phone and in person. The role represents Ulta's image, products, and culture, supporting the Experience Manager and Assistant Services Manager through a focus on performance, people, and process.

Candidates should have a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge.