Guest Experience Service Manager

Hyvee.io; Waverly (IA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in the Grocery department to provide prompt, friendly customer service, supervise staff, and coordinate daily store operations. You will lead scheduling, train employees, and ensure high standards of service and safety across the department.

The role emphasizes customer focus, teamwork, and professional conduct, with responsibility for managing daily tasks and improving the shopping experience for customers.

Qualifications

• Demonstrates strong customer service and teamwork.
• Ability to lead and supervise staff.
• Experience coordinating employee schedules and tasks.
• Excellent verbal and written communication.
• Builds partnerships across departments and with customers.

Responsibilities

• Maintains a positive attitude and fosters an atmosphere of friendliness and teamwork.
• Encourages staff to greet customers and provide prompt, courteous service.
• Delivers prompt, efficient, and friendly customer service and treats customers as priorities.
• Greets customers warmly and learns names to address them personally when possible.
• Assists customers by guiding them to products, retrieving items, and handling requests.
• Communicates customer feedback to improve service and store operations.
• Leads by example and manages employee relations.
• Plans and adjusts work schedules and assigns duties.

Skills

Customer focus

Team leadership

Scheduling

Communication

Partnerships

Job description

Hy-Vee is seeking a Service Manager in the Grocery department to provide prompt, friendly customer service, supervise staff, and coordinate daily store operations. You will lead scheduling, train employees, and ensure high standards of service and safety across the department.

The role emphasizes customer focus, teamwork, and professional conduct, with responsibility for managing daily tasks and improving the shopping experience for customers.