Guest Experience Leader - Store Operations

Hy-Vee, Inc.; Washington (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee, Inc. in the United States is seeking a Second Service Manager to oversee grocery floor operations and ensure prompt, friendly customer service. You will monitor sales floor activities and the technology that supports them while leading staff to deliver a positive shopping experience.

This role emphasizes teamwork, staff development, and adherence to company policies. You will recruit, train, and supervise team members, handle customer concerns, and maintain store standards including

Qualifications

• High school diploma or equivalent required.
• Ability to solve practical problems and interpret instructions.
• Strong arithmetic and numerical reasoning.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet customers and provide prompt, courteous, and efficient service.
• Monitors and maintains the sales floor operations and the technology necessary for customer service.
• Provides prompt, efficient and friendly service, showing care and patience in every interaction.
• Smiles and greets customers and addresses them by name whenever possible.

Skills

Problem solving

Arithmetic

Interpersonal communication

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in the United States is seeking a Second Service Manager to oversee grocery floor operations and ensure prompt, friendly customer service. You will monitor sales floor activities and the technology that supports them while leading staff to deliver a positive shopping experience.

This role emphasizes teamwork, staff development, and adherence to company policies. You will recruit, train, and supervise team members, handle customer concerns, and maintain store standards including