Guest Experience & Service Manager

Hyvee.io; Dyersville (IA); On-site; USD 25,000 - 41,000; Full time

Job summary

Hy-Vee in Iowa seeks a Service Manager to lead store operations, supervise departments, and deliver exceptional customer service. You will manage schedules, train staff, handle customer issues, and ensure policy compliance, safety, and merchandising standards. This fast-paced retail leadership role requires hands-on guidance, strong communication, and a commitment to team development.

Join a team focused on friendly service and efficiency across all store areas.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Ability to manage schedules and supervise staff.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and assisting them.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties and monitor completion.
• Supervise activities across departments, stepping in when needed.
• Ensure customer service standards and address issues promptly and professionally.
• Train staff on policies and procedures; provide ongoing education.
• Evaluate performance and recommend promotions, transfers, or disciplinary actions.
• Adhere to store policies and safety guidelines; report incidents as needed.

Skills

Customer service

Team leadership

Problem solving

Communication

Education

High school diploma or equivalent

Tools

POS system

Payroll system

Job description

Hy-Vee in Iowa seeks a Service Manager to lead store operations, supervise departments, and deliver exceptional customer service. You will manage schedules, train staff, handle customer issues, and ensure policy compliance, safety, and merchandising standards. This fast-paced retail leadership role requires hands-on guidance, strong communication, and a commitment to team development.

Join a team focused on friendly service and efficiency across all store areas.