Guest Experience & Fulfillment Associate

Macy's; Niles (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You’ll support BOPS, returns, order pickups and related tasks while upholding Macy’s service standards. Expect a fast-paced environment with shifts including nights, weekends and holidays.

You’ll thrive by staying customer-focused, using POS systems, and collaborating with a team to meet sales goals and ensure a welcoming store space.

Qualifications

• Must have strong customer service and communication skills.
• Able to multi-task in a fast-paced store environment.
• Willing to work nights, weekends and holidays as required.
• Comfort with using POS systems and handheld devices.

Responsibilities

• Assist customers in at-your-service areas, including BOPS and returns.
• Support merchandise transfers, order pickups, and related tasks.
• Maintain clean, organized, and inviting shopping spaces for customers.
• Engage customers with hospitality and helps achieve sales goals.

Skills

Customer service

Multitasking

Teamwork

Flexible availability

Tools

POS systems

Handheld devices

Job description

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless shopping experience. You’ll support BOPS, returns, order pickups and related tasks while upholding Macy’s service standards. Expect a fast-paced environment with shifts including nights, weekends and holidays.

You’ll thrive by staying customer-focused, using POS systems, and collaborating with a team to meet sales goals and ensure a welcoming store space.