Guest Experience & Service Booking Specialist

Ulta Beauty, Inc.; Central Valley (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental benefits

Vision benefits

Job summary

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon services, both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager, focusing on service sales, guest experience, and process compliance.

The role requires a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. Flexible schedule and full-time opportunities are available.

Qualifications

• 1 year of relevant work experience or equivalent.
• High school diploma preferred.
• Proficient with basic technology and sales knowledge.
• Ability to build and maintain strong customer relationships.
• Strong communication skills and teamwork abilities.

Responsibilities

• Promote Ulta Beauty services and products to guests.
• Answer salon calls and manage bookings.
• Provide exceptional guest service and resolve concerns.
• Support service providers and drive store sales.
• Maintain salon and store cleanliness and safety compliance.
• Attend trainings and adapt to policies.

Skills

Sales skills

Customer relations

Communication skills

Tech proficiency

Problem solving

Teamwork

Education

High school diploma

Tools

Point of Sale (POS) system

Apple devices

Services Booking System

Job description

Ulta Beauty, Inc. is seeking a Guest Coordinator to engage with guests and promote salon services, both in-store and over the phone. You will support the Experience Manager and Assistant Services Manager, focusing on service sales, guest experience, and process compliance.

The role requires a passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and product knowledge. Flexible schedule and full-time opportunities are available.