Guest Experience & Fulfillment Specialist

Macy's; New York (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Paid holidays

Merchandise discounts

Incentives

Colleague Resource Groups

Volunteer opportunities

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes strong multitasking, problem solving, and a customer-first mindset in a fast-paced environment with varying shifts, including nights, weekends and holidays. You’ll help keep the space inviting and assist customers with a warm, genuine hospitality

Qualifications

• Strong customer service and communication skills
• Ability to multitask and handle multiple tasks
• Comfort with sales goals and loyalty program benefits

Responsibilities

• Assist customers in total store fulfillment including Buy Online Pickup In Store (BOPS) and returns
• Maintain a clean, organized shopping and pickup area for a smooth customer experience
• Provide friendly, professional service and guide customers through checkout and loyalty programs

Skills

Customer service

Multitasking

Cash handling

Communication

Tools

POS system

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support BOPS, merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes strong multitasking, problem solving, and a customer-first mindset in a fast-paced environment with varying shifts, including nights, weekends and holidays. You’ll help keep the space inviting and assist customers with a warm, genuine hospitality