Guest Experience Server: Craft Personal Moments

kimptonhotelsandrestaurantscareers; Town of Florida (NY); On-site; USD 21,000 - 34,000; Full time

Job summary

Kimpton Hotels & Restaurants is hiring for a restaurant role in New York. The position focuses on delivering exceptional guest service, accurate order processing, and active engagement with guests to create memorable experiences.

Responsibilities include greeting guests, taking orders, serving food and drinks, maintaining knowledge of the menu and wine list, and performing station setup and breakdown. A positive, proactive attitude and strong communication are essential.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Excellent communication and presentation skills.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Excellent communication

Presentation skills

Guest service experience

Flexible schedule

POS system knowledge

Multitasking

Customer-focused

Tools

POS system

Job description

Kimpton Hotels & Restaurants is hiring for a restaurant role in New York. The position focuses on delivering exceptional guest service, accurate order processing, and active engagement with guests to create memorable experiences.

Responsibilities include greeting guests, taking orders, serving food and drinks, maintaining knowledge of the menu and wine list, and performing station setup and breakdown. A positive, proactive attitude and strong communication are essential.