Guest Experience Server: Craft Memorable Moments

kimptonhotelsandrestaurantscareers; Arizona; On-site; USD 17,000 - 28,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a hospitality team member to deliver exceptional guest service and knowledge of menu items, wine, and beverages. You will serve guests punctually and courteously, help maintain a welcoming atmosphere, and participate in station setup and breakdown as needed.

Join a culture that values diversity and personal connection, with opportunities to learn, grow, and contribute to memorable guest experiences across shifts, including evenings, weekends, and holidays.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• Act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Provide support and assistance to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Ensure guests have an enjoyable and memorable experience; relay complaints to management.
• Perform sidework, wine service, setup and breakdown of stations, and other duties as needed.
• Attend trainings and meetings and communicate with support staff and management.
• We may take on responsibilities outside of this job post as needed.

Skills

Customer service

Communication

Multi-tasking

Flexible schedule

Education

Food Handler Certification

Alcohol Awareness Certification

Tools

POS system

Job description

Kimpton Hotels & Restaurants seeks a hospitality team member to deliver exceptional guest service and knowledge of menu items, wine, and beverages. You will serve guests punctually and courteously, help maintain a welcoming atmosphere, and participate in station setup and breakdown as needed.

Join a culture that values diversity and personal connection, with opportunities to learn, grow, and contribute to memorable guest experiences across shifts, including evenings, weekends, and holidays.