Guest-Focused Server: Create Personal, Memorable Dining

kimptonhotelsandrestaurantscareers; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Kimpton Hotels & Restaurants Careers is seeking a guest-focused hospitality teammate who can provide excellent service, knowledge of menu items, and wine service. You will greet guests, take orders, and ensure a memorable dining experience.

Responsibilities include collaborating with the team, maintaining clean stations, and contributing to training and ongoing staff communication. A flexible schedule and willingness to work evenings and weekends are required.

Qualifications

• 1 year of experience in a similar or supportive role.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain mutual communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Experience in a similar role

Food Handler Certification

Alcohol Awareness Certification

Multitasking

Learn menu & allergy information

Excellent communication

Guest-centric attitude

Flexible schedule

Tools

POS system knowledge

Job description

Kimpton Hotels & Restaurants Careers is seeking a guest-focused hospitality teammate who can provide excellent service, knowledge of menu items, and wine service. You will greet guests, take orders, and ensure a memorable dining experience.

Responsibilities include collaborating with the team, maintaining clean stations, and contributing to training and ongoing staff communication. A flexible schedule and willingness to work evenings and weekends are required.