Dynamic Guest Experience Server

kimptonhotelsandrestaurantscareers; Georgia; On-site; USD 17,000 - 25,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a guest-focused server to deliver outstanding hospitality. You will greet guests, take orders, and serve food and wine, ensuring a memorable dining experience that reflects our boutique culture.

We value 1 year of relevant experience, Food Handler and Alcohol Awareness certifications where applicable, strong multitasking, menu knowledge, and proficient POS use. Flexible evenings, weekends, and holidays are required.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Responsibilities

• Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner.
• You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s).
• Ensure that guests have an enjoyable and memorable experience, relay complaints to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post.

Skills

Customer service

POS knowledge

Communication

Flexibility

Wine knowledge

Education

Food Handler Certification

Alcohol Awareness Certification

Tools

POS system

Job description

Kimpton Hotels & Restaurants seeks a guest-focused server to deliver outstanding hospitality. You will greet guests, take orders, and serve food and wine, ensuring a memorable dining experience that reflects our boutique culture.

We value 1 year of relevant experience, Food Handler and Alcohol Awareness certifications where applicable, strong multitasking, menu knowledge, and proficient POS use. Flexible evenings, weekends, and holidays are required.