Personalized Guest Experience Server

Kimpton Hotels & Restaurants; New Orleans (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

Kimpton Hotels & Restaurants in New Orleans seeks a hospitality professional to provide guests with quality customer service and help create a personal dining experience. You will greet guests, take orders, and ensure timely service.

You will learn the menu, wine knowledge, and POS operation, enabling you to craft memorable moments for guests. The role requires evenings, weekends and holidays, with opportunities to grow in a boutique, guest‑focused team.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.

Responsibilities

• Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
• Greet and welcome our guests and promptly attend to tables.
• Receive and take guest orders, process in POS system quickly and accurately.
• Prepare and serve meal accompaniments to guests.
• Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
• Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
• Perform sidework.
• Open bottled wine for guests (wine service).
• Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all company and restaurant required trainings and meetings.
• Maintain constant communication with support staff and management.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Skills

Customer service

Multitasking

Communication

Guest relations

Tools

POS system

Job description

Kimpton Hotels & Restaurants in New Orleans seeks a hospitality professional to provide guests with quality customer service and help create a personal dining experience. You will greet guests, take orders, and ensure timely service.

You will learn the menu, wine knowledge, and POS operation, enabling you to craft memorable moments for guests. The role requires evenings, weekends and holidays, with opportunities to grow in a boutique, guest‑focused team.