Guest Experience & Sales Specialist - Flexible Hours

Ashley Furniture HomeStore; Prescott (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly Pay

Employee Discount 10% - 30%

401K

Paid Time Off & Holidays

Paid Birthday

Job summary

Ashley Furniture HomeStore is seeking a Customer Service Representative to deliver exceptional service and support to our guests. You will handle sales orders, payments, store administration tasks, and provide clerical support to accounting functions to ensure a smooth shopping experience.

Responsibilities include resolving customer questions by phone, email, or in person; coordinating with the sales team on deliveries; processing orders; and assisting with cash handling and daily reports.

Qualifications

• 1 year of customer service, office, and/or administrative experience preferred.
• High school diploma or equivalent is required.
• Must be legally authorized to work in the US and at least 18 years old.
• Knowledgeable with Microsoft Office Suite and basic system transactions.

Responsibilities

• Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

Skills

Customer service

Communication

Teamwork

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

POS systems

Job description

Ashley Furniture HomeStore is seeking a Customer Service Representative to deliver exceptional service and support to our guests. You will handle sales orders, payments, store administration tasks, and provide clerical support to accounting functions to ensure a smooth shopping experience.

Responsibilities include resolving customer questions by phone, email, or in person; coordinating with the sales team on deliveries; processing orders; and assisting with cash handling and daily reports.