Guest Experience & Sales Lead

ALO; Los Angeles (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

ALO employee discount

ALO Wellness Club membership

Medical, dental and vision plans

401K with company matching

Monthly store incentives

Clothing allowance

Free yoga classes at Sanctuaries

Job summary

ALO is seeking a Sales & Service Lead in Los Angeles to elevate the guest experience on the sales floor. You will coach team members, build daily client relationships, and analyze performance data to drive growth.

The role requires hands-on leadership across operations, staffing, and customer service, with a strong focus on upholding ALO’s values and guiding principles. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and ensure cross-functional training with

Qualifications

• 2+ years in a client-centric sales environment.
• Willingness to accept feedback and coach others.
• Able to stand, move, and lift up to 50 pounds.
• Strong written and interpersonal communication.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing guest connection and product education; coach team members.
• Continue to build client relationships with customers daily.
• Analyze reports to strategize and deliver results; implement action plans to address deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.

Skills

Client-centric sales

Feedback-oriented

Self-motivated

Interpersonal skills

Guiding Principles

Constant movement

Lifting 50 lbs

Endurance on feet

Job description

ALO is seeking a Sales & Service Lead in Los Angeles to elevate the guest experience on the sales floor. You will coach team members, build daily client relationships, and analyze performance data to drive growth.

The role requires hands-on leadership across operations, staffing, and customer service, with a strong focus on upholding ALO’s values and guiding principles. You will oversee Sales & Service Associates and Cashiers, recruit and develop talent, and ensure cross-functional training with