Studio Sales & Service Leader – Elevate Guest Experience

ALO; Bloomington (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

Wellness Club membership

Medical/dental/vision options

401K with company matching

Monthly incentives

Clothing allowance

Free yoga classes

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor through product education and coaching. This role builds daily client relationships, analyzes reports to drive results, and ensures strong floor coverage with selling initiatives.

The position also acts as a Business Leader, partnering with Operations & Visual teams on budgets and inventory, using metrics to guide strategy, and continuously moving to meet business and guest needs.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership capabilities with decision-making skills.
• Values feedback and is eager to give feedback.
• High energy, upbeat, and able to mix fun with work.
• Self-motivated with a drive to achieve results.
• Excellent interpersonal and written communication skills.
• Aligns with ALO's Guiding Principles.

Responsibilities

• Lead an exceptional guest experience on the floor with product education and coaching.
• Build client relationships daily with customers.
• Analyze reports to strategize and implement action plans.
• Ensure effective sales floor coverage and selling initiatives.
• Partner with Operations & Visual Manager on budgets, inventory, and facilities.
• Move dynamically on the floor to meet business and guest needs.
• Directly oversee Sales & Service Associates and Cashiers; recruit and develop talent.
• Collaborate with Community & Studio and other leads for cross-training.

Skills

Client-facing sales

Leadership

Feedback oriented

High energy

Self-motivated

Communication skills

ALO Guiding Principles

Job description

ALO is seeking a Sales & Service Lead to elevate the guest experience on the sales floor through product education and coaching. This role builds daily client relationships, analyzes reports to drive results, and ensures strong floor coverage with selling initiatives.

The position also acts as a Business Leader, partnering with Operations & Visual teams on budgets and inventory, using metrics to guide strategy, and continuously moving to meet business and guest needs.