Guest Experience & Sales — Commissions + Free Waxing

European Wax Center, Inc.; Waltham (MA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Skincare Products

401(k) Plan

Sick Leave

Life and Disability Insurance

FSA and Dependent Care

Pre-Tax Commuter Benefits

Training and career growth

Job summary

European Wax Center, Inc. in Waltham, MA is seeking a Guest Service Associate to create an exceptional guest experience, educate guests on products and services, and help achieve sales goals while assisting management with daily administrative tasks.

The ideal candidate has a high school diploma or GED, 2+ years in customer service or retail, excellent communication and interpersonal skills, and a professional appearance.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service or sales, preferably retail.
• Strong interpersonal and communication skills.
• Professional appearance and attention to detail.
• Ability to work flexible days/hours, including weekends/evenings.

Responsibilities

• Develop understanding of European Wax Center services and products.
• Upsell and cross-sell retail products and waxing services.
• Educate guests on benefits and savings of Wax Passes.
• Administer check-ins/outs, process payments and refunds.
• Open/close the center and maintain a clean, welcoming environment.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Time management

Flexibility

Education

High school diploma or GED

Job description

European Wax Center, Inc. in Waltham, MA is seeking a Guest Service Associate to create an exceptional guest experience, educate guests on products and services, and help achieve sales goals while assisting management with daily administrative tasks.

The ideal candidate has a high school diploma or GED, 2+ years in customer service or retail, excellent communication and interpersonal skills, and a professional appearance.