Guest Experience & Wax Service Sales Specialist

European Wax Center, Inc.; Marlborough (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending account

Paid time off

Employee discount

Job summary

European Wax Center in Marlborough, MA is seeking a Sales & Guest Experience Associate to welcome guests, assess needs, and recommend waxing services and products. You will book appointments, achieve personal sales goals, and drive commissions with packages and retail.

You will learn our services, maintain a clean front desk, participate in training, and act as a key holder opening and closing the center. A friendly, proactive attitude and solid customer service are essential.

Qualifications

• One year of service or retail experience; sales experience strongly preferred.
• Proactive, adaptable problem solver and positive team player.
• Exceptional interpersonal and communication skills.
• Comfortable using point-of-sale systems and computers.
• Able to adapt to different guest personalities and stay calm under pressure.
• Commitment to keeping a clean and organized workspace.

Responsibilities

• Sell service packages, memberships, and retail products to new and returning guests, and prebook their next visit.
• Own your individual sales goals and performance metrics. Meeting your goals increases your commission.
• Learn each guest’s needs, preferences, and skincare goals, and recommend the right services and products.
• Know our services, packages, promotions, and retail line well enough to clearly explain the benefits of waxing regularly.
• Serve as a key holder, responsible for opening and closing the center.
• Greet guests warmly, book appointments, and resolve questions or concerns quickly and professionally.
• Keep the front desk and lobby organized and up to brand standards.
• Take part in ongoing training to grow your product knowledge and sales skills.

Skills

Sales experience

Customer service

Interpersonal skills

Communication

Teamwork

POS systems

Tools

POS software

Job description

European Wax Center in Marlborough, MA is seeking a Sales & Guest Experience Associate to welcome guests, assess needs, and recommend waxing services and products. You will book appointments, achieve personal sales goals, and drive commissions with packages and retail.

You will learn our services, maintain a clean front desk, participate in training, and act as a key holder opening and closing the center. A friendly, proactive attitude and solid customer service are essential.