Guest Experience & Skincare Sales Associate

European Wax Center, Inc.; Marshall Corner (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

European Wax Center, Inc. is seeking a Guest Service/Sales Associate in Massachusetts to greet guests warmly, understand their skincare goals, and guide them through service options and promotions.

You will educate guests on wax pass options, help with prebooking, book reservations, and maintain a tidy front desk while delivering outstanding customer service. Evening and weekend availability preferred, with base hourly pay plus commission.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency with point-of-sale systems.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Maintaining a clean and organized work environment.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting a positive tone.
• Engage guests to understand needs, preferences, and skincare goals.
• Educate guests on wax pass options, promotions, benefits of waxing, and prebooking.
• Book reservations and resolve guest inquiries promptly and professionally.
• Maintain an organized front desk and lobby, uphold brand cleanliness and hygiene, and support the team.

Skills

Interpersonal skills

Communication skills

Sales experience

POS systems

Customer service

Adaptability

Tools

POS systems

Job description

European Wax Center, Inc. is seeking a Guest Service/Sales Associate in Massachusetts to greet guests warmly, understand their skincare goals, and guide them through service options and promotions.

You will educate guests on wax pass options, help with prebooking, book reservations, and maintain a tidy front desk while delivering outstanding customer service. Evening and weekend availability preferred, with base hourly pay plus commission.