Guest Experience & Sales Center Lead

European Wax Center, Inc.; Trevose (PA); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k)

Résumé du poste

European Wax Center, Inc. in Trevose, PA is seeking a dynamic Guest Experience & Sales Manager to lead a center, drive sales, and coach a team of Sales & Guest Experience Associates and Wax Specialists.

This salaried role requires setting clear expectations, observing performance, guiding development, and maintaining brand standards while delivering exceptional guest experiences and achieving revenue goals.

Qualifications

• 3 years of experience in specialty sales and service management.
• Bachelor’s degree or equivalent related experience.
• Proficiency in Microsoft Office.
• Demonstrated results-oriented leadership.
• Strong critical thinking and problem-solving skills.
• Self-motivated and process focused.
• Team member centric.
• Outstanding communication skills.
• Fun. You must have fun.

Responsabilités

• Lead the center’s sales performance and inspire the team to meet and exceed revenue and operating goals.
• Model and coach our sales approach so every team member can confidently recommend and sell service packages.
• Drive strong guest retention through smart scheduling and productivity for both guests and team members.
• Develop team members to reach their full potential. Coach, mentor, evaluate, and lead performance.
• Identify, recruit, and develop talent at every level of the center, including partnerships with local beauty schools to recruit Wax Specialists.
• Communicate clearly and set direction for the team. Monitor performance and provide recognition and feedback.
• Ensure the center meets brand standards at all times.
• Own the center’s performance across revenue and sales performance metrics.
• Review results daily, coach the right behaviors, and plan ahead.
• Create action plans with the team to improve daily, weekly, monthly, and annual performance.
• Manage guest traffic, conversion, and staffing to deliver strong results.
• Lead center operations, including payroll, ordering, and compliance.

Connaissances

People leadership

Sales leadership

Communication

Scheduling & productivity

Performance coaching

Recruiting

Microsoft Office

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

European Wax Center, Inc. in Trevose, PA is seeking a dynamic Guest Experience & Sales Manager to lead a center, drive sales, and coach a team of Sales & Guest Experience Associates and Wax Specialists.

This salaried role requires setting clear expectations, observing performance, guiding development, and maintaining brand standards while delivering exceptional guest experiences and achieving revenue goals.