Guest Experience Concierge - Spa & Membership Sales

The NOW; Frisco (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

Positive, empathetic team culture

Diverse environment celebrated

Aesthetically inspiring work enviro n

Job summary

The NOW in Frisco, TX seeks an Experience Guide to elevate guest experiences in our boutique. You will greet guests, assist with services and products, book appointments, and promote memberships and retail offerings.

You will drive sales through education, handle payments, open/close the boutique, and collaborate with leadership to implement best practices in a fast-paced, welcoming environment.

Qualifications

• Sales and service-related experience preferred.
• Efficiency and detail-oriented in a fast-paced environment.
• Enthusiasm and excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Friendly and outgoing personality.
• Problem-solving and troubleshooting skills.
• Team player.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Skills

Sales experience

Customer service

Communication skills

Team player

Job description

The NOW in Frisco, TX seeks an Experience Guide to elevate guest experiences in our boutique. You will greet guests, assist with services and products, book appointments, and promote memberships and retail offerings.

You will drive sales through education, handle payments, open/close the boutique, and collaborate with leadership to implement best practices in a fast-paced, welcoming environment.