Experience Lead: Drive Sales, Coach Teams, Delight Guests

The NOW; Englewood (CO); Presencial; USD 24.797.000 - 38.573.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonuses

Leadership development

Paid training

PTO and paid sick time

Health insurance

Dental insurance

Vision insurance

SIMPLE IRA

Employee discounts

Massage benefits

Free parking

Descripción de la vacante

The NOW Massage is seeking a Lead Experience Guide to support the General Manager and drive boutique performance. This role centers on membership sales, guest experience, coaching, team development, and operational excellence.

You will mentor, train, and onboard new Experience Guides, lead by example, and help create a positive, high-performing culture while ensuring exceptional guest experiences across every shift.

Formación

• 2+ years of sales and customer service experience.
• Previous leadership, supervisor, or management experience preferred.
• Proven ability to coach others to achieve sales goals.
• Strong membership or commission-based sales experience preferred.
• Excellent communication and leadership skills.
• Ability to motivate and inspire a team.

Responsabilidades

• Lead the Experience Guide team in achieving daily, weekly, and monthly membership, enhancement, retail, and gift card sales goals.
• Coach Experience Guides on effective sales techniques through role-playing, observation, and real-time feedback.
• Monitor individual and team performance metrics and celebrate wins while identifying opportunities for improvement.
• Help create contests, incentives, and strategies that motivate the team and drive boutique performance.
• Partner with the General Manager to develop action plans to increase memberships, guest retention, and overall revenue.

Conocimientos

Sales leadership

Coaching

Guest service

Leadership/communication

Herramientas

POS systems

Scheduling software

Descripción del empleo

The NOW Massage is seeking a Lead Experience Guide to support the General Manager and drive boutique performance. This role centers on membership sales, guest experience, coaching, team development, and operational excellence.

You will mentor, train, and onboard new Experience Guides, lead by example, and help create a positive, high-performing culture while ensuring exceptional guest experiences across every shift.