Room Attendant

Spire Hospitality LLC; Birmingham (AL); Hybrid; USD 25,000 - 35,000; Full time

Benefits offered by this job

Early wage access

Medical insurance

Dental insurance

Vision insurance

Pet discount program

Identity theft protection

Pre-paid legal support

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

The Kelly Birmingham, Tapestry Collection by Hilton in Birmingham seeks an attentive Guest Services Attendant to join the Housekeeping TEAM. You will help create a home-away-from-home atmosphere, ensuring guests feel relief and comfort from the moment they enter their room.

Responsibilities include promptly addressing guest requests, maintaining room cleanliness, and ensuring lost items are returned. The role supports a friendly, service-oriented hotel environment.

Qualifications

• High school diploma or its equivalent.
• Experience in housekeeping or guest services preferred.

Responsibilities

• Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
• Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
• Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
• Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Education

High school diploma or its equivalent

Job description

Overlooking downtown Birmingham, The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We're also 15 minutes from the airport.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you will excel in delivering outstanding Guest Services as a vital member of our Housekeeping TEAM. You will be responsible for achieving and maintaining guest satisfaction by creating a home-away-from-home atmosphere. From the moment guests enter their room, the attendant ensures they experience a sense of relief and comfort.

Essential Job Functions:

• Provide exceptional service to our guests by promptly addressing their requests with genuine engagement and thoughtfulness, ensuring their complete satisfaction
• Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels
• Prepare carts with all necessary supplies to ensure seamless and efficient cleaning of assigned guest rooms throughout the day
• Demonstrate a commitment to cleanliness by dusting surfaces, disposing of trash, cleaning bathrooms, and refreshing bed linens and towels in guestrooms, ensuring every detail shines with perfection
• Report supply levels and any equipment issues promptly to ensure seamless operations and guest satisfaction

Physical Demands:

• Lift, carry loads weighing up to 50 lbs
• Push and pull wheeled carts weighing up to 50 - 100lbs
• Extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces
• Meet deadlines, including thoroughly cleaning a minimum of 13 rooms per day

Qualifications:

Education:

• High school diploma or its equivalent

Experience:

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)