Guest Experience & Retail Sales Specialist

JCPenney; Beaumont (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee discount

Paid vacation/holidays

Holiday pay

Job summary

JCPenney is seeking a Salon Customer Experience Specialist who greets guests, manages front desk operations, and schedules appointments with a welcoming, professional approach. The role supports the salon team and resolves client concerns while confidently recommending and selling retail products to support guests' hair routines.

By combining exceptional service with product knowledge and a sales focus, this position helps build client trust, boost revenue, and reinforce the salon's commitment

Qualifications

• Love for salon products and services, understanding client benefits.
• Ability to drive sales, profitability, and customer service.
• Provide great service, teamwork, and accountability.
• Proactive to improve the customer experience with energy and urgency.

Responsibilities

• Greet guests warmly and professionally, creating a memorable first impression.
• Schedule appointments accurately and ensure a seamless guest experience.
• Educate guests on product benefits and usage for at-home care.
• Support front desk operations and maintain salon retail area.
• Promote and participate in in-salon promotions and product launches.
• Encourage rebooking and use of JCPenney Rewards and Credit Card.
• Collaborate with stylists and management to hit retail and service goals.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney is seeking a Salon Customer Experience Specialist who greets guests, manages front desk operations, and schedules appointments with a welcoming, professional approach. The role supports the salon team and resolves client concerns while confidently recommending and selling retail products to support guests' hair routines.

By combining exceptional service with product knowledge and a sales focus, this position helps build client trust, boost revenue, and reinforce the salon's commitment