Salon Guest Experience & Retail Sales Specialist

JCPenney; Whitehall (Lehigh County); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with Company match

Associate discount

Job summary

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and promote retail products that support guests’ home care routines. You will collaborate with stylists to reinforce recommendations at checkout and contribute to achieving salon sales targets.

The role emphasizes delivering a welcoming, professional experience, driving guest satisfaction, and supporting promotions and events to attract traffic and boost service

Qualifications

• Passion for salon services and products.
• Strong decision making to drive sales and service quality.
• Ownership mindset: accountability and teamwork.
• High energy with urgency to improve customer experience.

Responsibilities

• Proactively recommend retail products based on guest needs and promotions.
• Meet or exceed individual and salon sales targets.
• Assist guests with product benefits and home care routines.
• Collaborate with stylists to reinforce recommendations at checkout.
• Support front desk operations and maintain salon retail area.

Skills

Retail sales

Customer service

Communication

Teamwork

Job description

JCPenney is seeking a Salon Customer Experience Specialist to greet guests, manage front desk operations, schedule appointments, and promote retail products that support guests’ home care routines. You will collaborate with stylists to reinforce recommendations at checkout and contribute to achieving salon sales targets.

The role emphasizes delivering a welcoming, professional experience, driving guest satisfaction, and supporting promotions and events to attract traffic and boost service