Guest Experience & Reservations Specialist

Wyndham; Galena (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life insurance

Disability

Paid time off

Holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests from registration to checkout, provide room rate quotes, and share information about the resort and nearby attractions to create memorable vacations.

You will handle cash and credit card transactions, issue keys, balance receipts, confirm reservations, respond to guest inquiries, and maintain professional appearance while delivering friendly service in a fast-paced environment.

Qualifications

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills with the ability to read, write and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash handling procedures.
• Ability to multitask and work in a fast paced environment.
• Strong attention to detail and organization skills.
• Basic computer and office skills.

Responsibilities

• Provide warm welcomes and guide guests through registration.
• Issue unit keys and explain resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and complete money handling tasks.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room rate quotes.
• Respond to guest inquiries and concerns promptly.

Skills

Excellent communication

Customer service

English fluency

Problem solving

Multitasking

Attention to detail

Cash handling

Basic math

Basic computer skills

Tools

POS system

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to welcome guests from registration to checkout, provide room rate quotes, and share information about the resort and nearby attractions to create memorable vacations.

You will handle cash and credit card transactions, issue keys, balance receipts, confirm reservations, respond to guest inquiries, and maintain professional appearance while delivering friendly service in a fast-paced environment.