Guest Experience Specialist - Warm Welcomes & Reservations

Travel + Leisure Co.; Galena (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time off (Wish day)

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays (where active

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and handle everything from registration to checkout. You will provide room rate quotes, assist with reservations, and answer questions about the resort and surrounding area.

The role requires a professional appearance, strong English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment. Company benefits are offered to eligible associates.

Qualifications

• Experience in guest services or hospitality preferred.
• Strong English communication and interpersonal skills.
• Basic math and cash handling experience.
• Ability to multitask in a fast-paced environment.
• Professional appearance and a positive attitude.
• Basic computer and office skills.

Responsibilities

• Greet guests and guide them from check-in to checkout.
• Issue and explain unit keys and information about amenities.
• Process cash and card transactions following procedures.
• Balance cash receipts and perform bucket checks.
• Complete checkout procedures and verify charges.
• Reserve and confirm reservations and provide rate quotes.
• Respond promptly to guest inquiries and concerns.

Skills

Customer service

Communication

Cash handling

Multitasking

Attention to detail

Basic math

Computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and handle everything from registration to checkout. You will provide room rate quotes, assist with reservations, and answer questions about the resort and surrounding area.

The role requires a professional appearance, strong English communication, basic math and cash handling skills, and the ability to multitask in a fast-paced environment. Company benefits are offered to eligible associates.