Guest Experience Ambassador

FAIRMONT; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairmont Scottsdale Princess greets guests as they enter the dining area, helping seating and answering questions about menu items using OpenTable and iPad systems. You will contribute to a warm, welcoming atmosphere in a fast-paced environment.

Join a Heartists team focused on guest satisfaction, professional service, and collaboration across outlets, with a commitment to grooming standards and exceptional hospitality.

Qualifications

• Adhere to Fairmont Scottsdale Princess Grooming Guidelines.
• Previous service experience an asset.
• Previous Point of Sale System experience an asset.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Consistently offer a professional, friendly greeting and engaging service
• Understand the Server’s tasks in the outlet
• Understand shift end reports in the outlet and the POS system
• Understand Opentable and Ipad systems for seating charts
• Assist guests regarding food and beverage menu items in an informative and helpful way
• Have knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Excellent communication

Interpersonal skills

Customer service mindset

Ability to work under pressure

Job description

Fairmont Scottsdale Princess greets guests as they enter the dining area, helping seating and answering questions about menu items using OpenTable and iPad systems. You will contribute to a warm, welcoming atmosphere in a fast-paced environment.

Join a Heartists team focused on guest satisfaction, professional service, and collaboration across outlets, with a commitment to grooming standards and exceptional hospitality.