Guest Experience Reservations Agent - Hotel & Casino

Bally’s Corporation; Dover (DE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Free rides with DART for new hires (30

Delaware Commute Solutions reimburse

Job summary

Bally's Corporation in Delaware is seeking a Customer Service Representative to manage hotel room reservations, coordinate guest experiences, and redeem offers aligned with player profiles. You will handle high-volume calls, input data accurately across hotel PMS and central reservations systems, and promote upsell opportunities while maintaining confidentiality and courtesy.

Weekend, holiday, and night shifts are required.

Qualifications

• High school diploma or equivalent required.
• Excellent written and oral English communication skills.
• Strong hospitality and guest relations abilities.
• Proactive, able to work under pressure in a fast-paced environment.

Responsibilities

• Customizes guest experience by coordinating and reserving room accommodations and redeeming offers.
• Handle hotel room reservations and casino offers; upsell accommodations as appropriate.
• Input information quickly into hotel PMS and reservation systems while speaking with guests.
• Maintain guest confidentiality and provide professional, courteous service.

Skills

Clear speaking voice

Phone etiquette

Excellent English communication

Strong computer literacy

Input information quickly

Customer service

Handle high volume calls

Teamwork

Education

High school diploma or equivalent

Tools

Hotel PMS

Central reservations systems

Revenue management systems

Call center systems

Microsoft Office (Excel/Word/Outlook)

Job description

Bally's Corporation in Delaware is seeking a Customer Service Representative to manage hotel room reservations, coordinate guest experiences, and redeem offers aligned with player profiles. You will handle high-volume calls, input data accurately across hotel PMS and central reservations systems, and promote upsell opportunities while maintaining confidentiality and courtesy.

Weekend, holiday, and night shifts are required.