Hotel Guest Services Call Center Agent

Bally's; Dover (DE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

30 days free rides with DART

Job summary

Bally's is seeking a Representative - Call Center Agent (Full Time) in Dover, DE to handle hotel reservations and guest inquiries. You will coordinate accommodations, upsell offers, and manage guest data across several systems while maintaining a courteous, professional voice on every call.

The role requires a strong customer service background, the ability to multitask, and a flexible schedule including weekends and holidays. Starting pay is $16.00 per hour and health benefits are available.

Qualifications

• Excellent written and oral English communication skills.
• Telephone etiquette skills.
• Prior call center or customer service experience preferred.

Responsibilities

• Coordinate and reserve room accommodations and upsell hotel offers.
• Input information quickly and accurately into systems.
• Handle a high volume of repetitive customer calls with professionalism.
• Assist guests with reservations and deposits and use multiple property systems.

Skills

Excellent English comms

Telephone etiquette

Customer service

Team player

Education

High School Diploma or GED

Job description

Bally's is seeking a Representative - Call Center Agent (Full Time) in Dover, DE to handle hotel reservations and guest inquiries. You will coordinate accommodations, upsell offers, and manage guest data across several systems while maintaining a courteous, professional voice on every call.

The role requires a strong customer service background, the ability to multitask, and a flexible schedule including weekends and holidays. Starting pay is $16.00 per hour and health benefits are available.