Casino Guest Experience Specialist

Bally’s Corporation; Dover (DE); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

30 consecutive days of free rides for新

Job summary

Bally's Corporation in Dover, Delaware is seeking a customer-service focused team member to assist guests, process Players Club memberships, and handle transactions both face-to-face and by phone.

You will use CMS and LMS systems, promote and redeem promotions, and coordinate with Hotel Sales to ensure amenities and promotions reach patrons. A weekend/night schedule is required and starting pay is $16.50/hr.

Qualifications

• Prior customer service experience required.
• Must be able to work weekends, holidays and nights as needed.
• Must pass a background check and obtain a license from the DE Lottery.
• Must be able to speak, read and write English.

Responsibilities

• Provide efficient, friendly, courteous, and timely customer service to all guests.
• Process new Players Club Members, obtaining complete contact information.
• Issue duplicate Players Club cards.
• Follow up and answer questions on all guest concerns using available resources.
• Maintain full and complete property and marketing information.
• Handle transactions both via telephone and face to face interactions.
• Utilize the Casino Marketing System (CMS) to deliver personalized service to Players Club members.
• Utilize LMS system to ensure proper amenities are available to hotel guests.
• Redeem customer amenities through Offer Craft program.
• Issue comps for patrons to outlets in the Casino based on the offer they received.
• Operate as the first point of contact for patrons concerning all things related to the Casino.

Skills

Customer service

Availability weekends nights

Background check

English proficiency

Job description

Bally's Corporation in Dover, Delaware is seeking a customer-service focused team member to assist guests, process Players Club memberships, and handle transactions both face-to-face and by phone.

You will use CMS and LMS systems, promote and redeem promotions, and coordinate with Hotel Sales to ensure amenities and promotions reach patrons. A weekend/night schedule is required and starting pay is $16.50/hr.