Guest Experience Concierge - Reservations & Support

Bally’s Corporation; Dover (DE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

30 consecutive days of free rides with

Delaware Commute Solutions reimburse m

Job summary

Bally's Corporation is seeking a customer service associate to handle hotel room reservations, process casino offers, and input information across multiple systems. The role emphasizes professionalism, courtesy, and timely responses to guest inquiries on a fast-paced call center floor.

The ideal candidate maintains guest confidentiality, excels in hospitality, and is comfortable with repetitive phone interactions while delivering a positive guest experience.

Qualifications

• High school diploma or GED required.

Responsibilities

• Coordinate and reserve room accommodations and process casino offers.

Skills

Clear speaking voice

Excellent written and oral English

Strong computer literacy

Hospitality & guest relations

Proactive under pressure

Multi-tasking & coordination

Telephone etiquette

Education

High school diploma or GED

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Bally's Corporation is seeking a customer service associate to handle hotel room reservations, process casino offers, and input information across multiple systems. The role emphasizes professionalism, courtesy, and timely responses to guest inquiries on a fast-paced call center floor.

The ideal candidate maintains guest confidentiality, excels in hospitality, and is comfortable with repetitive phone interactions while delivering a positive guest experience.