Guest Experience Concierge – Call Center

Bally’s Corporation; Dover (DE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

DART ride program

Delaware commute reimbursement

Job summary

Bally's Corporation in Dover, DE is seeking a friendly, detail‑oriented Guest Services Associate to manage hotel room reservations, review offers tied to player profiles, and handle high‑volume calls with courtesy and tact.

You will input data quickly into multiple systems, upsell accommodations and casino offers, and maintain guest confidentiality while delivering excellent hospitality and timely responses to inquiries. Weekend/night shifts required.

Qualifications

• High school diploma or equivalent.
• Strong computer literacy and data entry speed.
• Excellent English written and oral communication.
• Guest relations skills and hospitality mindset.
• Ability to handle high-volume calls calmly.

Responsibilities

• Customize guest experiences by coordinating room reservations.
• Upsell accommodations and casino offers as appropriate.
• Input information quickly into multiple systems.
• Maintain guest confidentiality and professional demeanor.
• Handle weekend, holiday, and night shifts as required.
• Respond to guest inquiries promptly and courteously.

Skills

Customer service

Communication

Multitasking

Listening

Education

High school diploma

Tools

Microsoft Office

Excel

Word

Outlook

CRM systems

Job description

Bally's Corporation in Dover, DE is seeking a friendly, detail‑oriented Guest Services Associate to manage hotel room reservations, review offers tied to player profiles, and handle high‑volume calls with courtesy and tact.

You will input data quickly into multiple systems, upsell accommodations and casino offers, and maintain guest confidentiality while delivering excellent hospitality and timely responses to inquiries. Weekend/night shifts required.