Casino Guest Experience & Promotions Concierge

Bally’s Corporation; Marquette (IA); On-site; USD 19,000 - 22,000; Full time

Job summary

Bally's Corporation is seeking a friendly, guest-focused Players Club Representative to assist guests with promotions, events, lodging, and transportation questions. You will build guest relationships, handle reservations, and answer calls with expert knowledge of casino offerings.

The role requires handling guest inquiries, promoting promotions, and maintaining a professional demeanor across shifts, including nights, weekends, and holidays.

Qualifications

• Must demonstrate teamwork and strong guest service orientation.
• Excellent written and verbal communication skills.
• Professional demeanor when interacting with guests and colleagues.
• High school diploma or equivalent required.

Responsibilities

• Assist and inform guests about marketing promotions and casino events.
• Build guest relations and welcome guests on every shift.
• Handle reservations for events, promotions, and accommodations.
• Answer incoming calls with extensive knowledge of casino offerings.
• Communicate promotions and offers to guests and departments.
• Understand and use casino tracking programs.
• Provide feedback on guest preferences and expectations.
• Book event, hotel, and restaurant reservations on request.
• Make announcements promoting upcoming events.
• Adhere to policies and maintain a clean, orderly work area.
• Handle guest complaints and escalate when needed.
• Work a flexible schedule including nights, weekends, and holidays.

Skills

Teamwork

Interpersonal skills

Guest service

Written communication

Verbal communication

Professional demeanor

Education

High School Diploma/GED

Tools

Casino tracking programs

Job description

Bally's Corporation is seeking a friendly, guest-focused Players Club Representative to assist guests with promotions, events, lodging, and transportation questions. You will build guest relationships, handle reservations, and answer calls with expert knowledge of casino offerings.

The role requires handling guest inquiries, promoting promotions, and maintaining a professional demeanor across shifts, including nights, weekends, and holidays.