Guest Experience & Quality Leader

Chipotle Mexican Grill group; Abilene (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Free food

Medical insurance

Dental insurance

Vision insurance

Digital tips

Paid time off

Holiday closures

Competitive compensation

Advancement opportunities

Job summary

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, high-quality food and by guiding a well-trained crew. You will maintain a clean, efficient line and supervise shift scheduling, breaks, and cross-training to develop front-of-house leaders.

The role emphasizes food safety, policy adherence, and proactive assistance with tasks to support a smooth restaurant operation while fostering customer satisfaction and team development.

Qualifications

• Be able to understand and articulate Chipotle’s Food With Integrity philosophy.
• Have knowledge and experience of cash handling policies and procedures.
• Have knowledge of Food Safety and health department matters.
• Have familiarity with office paperwork.
• Speak, write, read, and understand the primary language(s) of the work location.
• Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
• Have a high school diploma.
• Have restaurant experience.

Responsibilities

• Maintain a positive customer experience by ensuring safe and quality food is prepared and served.
• Keep the restaurant crew well trained and providing good customer service.
• Maintain a clean, organized line with properly functioning line equipment.
• Evaluate and assist with tasks when not busy.
• Make sure great tasting, high quality food is served.
• Help resolve food quality issues and customer incidents.
• Monitor crew breaks, shift changes, and line schedules.
• Develop and cross-train all front of house Crew.
• Assist with Crew performance reviews and with future Service Leaders.

Skills

Communication skills

Cash handling

Food safety knowledge

Office paperwork familiarity

Restaurant experience

Education

High school diploma

Job description

Chipotle Mexican Grill is seeking a Service Leader to uphold a positive guest experience by ensuring safe, high-quality food and by guiding a well-trained crew. You will maintain a clean, efficient line and supervise shift scheduling, breaks, and cross-training to develop front-of-house leaders.

The role emphasizes food safety, policy adherence, and proactive assistance with tasks to support a smooth restaurant operation while fostering customer satisfaction and team development.