Guest Experience Pro — Front Desk & Upsell Expert

Peregrine Hospitality; Breckenridge (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Peregrine Hospitality in Breckenridge, CO, is seeking a Front Desk Guest Services Associate to welcome guests, check them in, and handle payments. You will provide information about local attractions, assist with check-out, and maintain accurate cash records.

The role requires strong communication, multitasking, and a friendly demeanor, with opportunities to upsell rooms and collaborate with team members to ensure exceptional guest experiences.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Flexibility: Will work flexible scheduled shifts based on business needs.

Responsibilities

• Greet and welcome guests upon arrival and ensure a warm first impression.
• Register guests into the computer system, verify reservations and process payments.
• Handle cash and balance the cash drawer with accurate records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out and process various forms of payment.
• Field guest complaints, research, and resolve issues for guest satisfaction.
• Maintain extensive knowledge of hotel services and local area.
• Follow hotel policies, safety standards, and strive to improve operations.
• Participate in upselling and promoting marketing programs to enhance revenue.
• Work cohesively with the team and collaborate professionally with staff.

Skills

Customer service

Cash handling

Communication

Upselling

Attention to detail

Teamwork

Multitasking

City knowledge

Education

High School diploma or GED

Tools

POS system

Job description

Peregrine Hospitality in Breckenridge, CO, is seeking a Front Desk Guest Services Associate to welcome guests, check them in, and handle payments. You will provide information about local attractions, assist with check-out, and maintain accurate cash records.

The role requires strong communication, multitasking, and a friendly demeanor, with opportunities to upsell rooms and collaborate with team members to ensure exceptional guest experiences.