Guest Services Front Desk Agent | Reservations & Upsell

guestservices; Breckenridge (CO); On-site; USD 25,000 - 36,000; Full time

Job summary

Guest Services, Inc. in Breckenridge, CO, is seeking a Front Desk Agent to perform desk attendant duties, check guests in and out, handle reservations, and operate the switchboard.

Strong customer service and computer skills are essential for daily interactions with guests and vendors. Responsibilities include signing in customers, providing room rate quotes, up-selling when possible, coordinating with housekeeping, and ensuring accurate billing and payments.

Qualifications

• High school diploma preferred; 16 years of age minimum.
• Clerical tasks: typing, filing, office machine operations, cash register handling, records maintenance.
• Proficient with computers.
• Strong interpersonal and communication abilities; able to organize multiple priorities.
• Ability to arrange and coordinate reservations.

Responsibilities

• Check guests and vendors in/out and manage reservations and switchboard.
• Sign in customers, greet them, manage walk-in traffic.
• Register and assign rooms; provide quotes and up-sell when possible.
• Coordinate Front Desk with Housekeeping; verify charges and post to folios.
• Collect payments and balance cash at shift start/end; respond to inquiries.
• Resolve guest complaints within authority or escalate to management.
• Maintain safety awareness and report issues to supervisor.

Skills

Typing

Filing

Office machines

Cash register

Record keeping

Multitasking

Computer proficiency

Interpersonal skills

Organization

Scheduling reservations

Communication skills

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. in Breckenridge, CO, is seeking a Front Desk Agent to perform desk attendant duties, check guests in and out, handle reservations, and operate the switchboard.

Strong customer service and computer skills are essential for daily interactions with guests and vendors. Responsibilities include signing in customers, providing room rate quotes, up-selling when possible, coordinating with housekeeping, and ensuring accurate billing and payments.