Guest Experience Specialist (Front Desk)

Peregrine Hospitality; Killington (VT); On-site; USD 25,000 - 30,000; Full time

Job summary

Peregrine Hospitality in Killington, VT is seeking a Front Desk Associate. You will greet guests, register reservations, handle cash, and guide them on local attractions. You will assist with checkout and accept various payments to ensure accurate records.

You’ll resolve guest issues, maintain knowledge of the hotel and offerings, and support upselling efforts while collaborating with a cohesive team to deliver exceptional service.

Qualifications

• Education requirement: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service preferred.
• Flexible schedule shifts may be required based on business needs.

Responsibilities

• Greet and assist guests upon arrival, ensuring a welcoming first impression.
• Register guests into the computer system and verify reservations.
• Handle cash and balance the cash drawer and process payments.
• Provide information about hotel facilities and local attractions.
• Assist guests at checkout and process various forms of payment.
• Field guest complaints and resolve issues to maintain satisfaction.
• Maintain knowledge of hotel services, facilities, and local area.
• Follow policies, safety, and security standards; improve operations.
• Participate in upselling and marketing programs to boost revenue.
• Collaborate with team and support management and coworkers.

Skills

Hotel mission & goals

Prioritization

Verbal & written communication

Basic computer skills

Attention to detail & multitasking

City knowledge & attractions

Hotel services & facilities knowledge

Cash handling

Team player

Education

High School diploma or GED equivalence

Job description

Peregrine Hospitality in Killington, VT is seeking a Front Desk Associate. You will greet guests, register reservations, handle cash, and guide them on local attractions. You will assist with checkout and accept various payments to ensure accurate records.

You’ll resolve guest issues, maintain knowledge of the hotel and offerings, and support upselling efforts while collaborating with a cohesive team to deliver exceptional service.