Guest Services Front Desk Agent

Guest Services, Inc.; Breckenridge, Northern (CO, KY); Hybrid; USD 26,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a Front Desk Agent in Breckenridge to check guests in/out, handle reservations and switchboard duties. You will greet guests, manage walk-ins, and assist with rate quotes and up-selling when appropriate.

The role requires strong customer service, clerical accuracy, and the ability to balance cash at shifts' end. Join a team focused on welcoming guests and coordinating with housekeeping to ensure a smooth stay.

Qualifications

• High School Diploma preferred; minimum age 16.
• Clerical tasks include typing, filing, office equipment use, and cash handling.
• Strong computer skills and ability to interact with guests effectively.

Responsibilities

• Check guests in and out, manage reservations and switchboard.
• Greet and assist guests; answer phones and handle inquiries.
• Register and assign rooms; verify charges and process payments.
• Coordinate with housekeeping and manage guest folios.
• Balance cash drawer and ensure accurate cash handling.
• Resolve guest issues within authority or escalate to management.

Skills

Typing

Filing

Cash handling

Reservations scheduling

Interpersonal skills

Computer proficiency

Multitasking

Phone etiquette

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services, Inc. is seeking a Front Desk Agent in Breckenridge to check guests in/out, handle reservations and switchboard duties. You will greet guests, manage walk-ins, and assist with rate quotes and up-selling when appropriate.

The role requires strong customer service, clerical accuracy, and the ability to balance cash at shifts' end. Join a team focused on welcoming guests and coordinating with housekeeping to ensure a smooth stay.